Return & refund Policy

  1. At Leno Relax, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not happy with your product, we offer a clear and straightforward return and refund policy to give you peace of mind.

  2. Return Policy

  3. We accept returns for most items within 30 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  4. Conditions for Returns:

  5. The product must be in new, resalable condition.

  6. The product must not have been assembled or used in any way.

  7. Original receipts or proof of purchase are required.

  8. You must contact us within 30 days of receiving the product.
  9. Non-Returnable Items:

  10. Products that have been used or damaged.

  11. Products without the original packaging.

  12. Customized or personalized items.

  13. How to Initiate a Return

  14. To initiate a return, please follow these steps:

  15. Contact our customer service team at info@lenorelax.com.pk with your order number and a brief explanation of why you wish to return the product.

  16. Our team will guide you through the return process and provide instructions on how to ship the product back to us.

  17. Please ensure that you pack the item securely in its original packaging to avoid any damage during return shipping.

  18. Refund Policy

  19. Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7-10 business days.
  20. Please note, the following conditions apply to refunds:

  21. Shipping charges are non-refundable.

  22. If you used a discount code or promotion, the refunded amount will be adjusted based on the original price paid.

  23. If your refund is denied, the product will be returned to you at your cost.

  24. Exchanges

  25. We currently do not offer direct exchanges. If you wish to exchange your item for a different product, you will need to return the original item and place a new order for the desired product.

  26. Damaged or Defective Items

  27. If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will assist you with a return and provide a full refund or replacement, depending on your preference.

  28. How to Contact Us

  29. If you have any questions or need further assistance with a return or refund, please contact us:

  30. Email: info@lenorelax.com.pk

  31. Phone: +92 326 8005366

  32. Address: Plot # 3 street # 3 jami commercial DHA phase 7
  33. We are committed to ensuring that your experience with Leno Relax is as smooth as possible. Thank you for choosing us!