Terms of services
These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using Leno Relax's website and services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
1. General Terms
Acceptance of Terms: By using our website and placing an order with Leno Relax, you acknowledge that you have read, understood, and agree to abide by these Terms.
Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to use our website and make a purchase.
Changes to Terms: We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with the revised date. By continuing to use our website after such modifications, you agree to be bound by the updated Terms.
2. Product Information
Product Availability: All products are subject to availability. We make every effort to ensure that our product listings and descriptions are accurate. However, we cannot guarantee that the product will be available at the time of your order.
Pricing: Prices for products on our website are listed in the currency indicated on the site. We reserve the right to change product prices at any time without notice.
Product Representation: While we strive for accuracy, the colors, images, and descriptions of products on our website may vary slightly due to lighting, screen settings, and other factors.
3. Orders and Payment
Order Acceptance: By placing an order on our website, you make an offer to purchase the product. We reserve the right to accept or decline any order at our discretion.
Payment: Payment for orders must be made at the time of purchase through one of the available payment methods on our website. All payment information is processed securely.
Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your order. Please keep this email for your records.
4. Shipping and Delivery
Shipping: We offer shipping to various locations. Shipping fees will be calculated at checkout, and the estimated delivery time will depend on your location.
Delivery Time: Delivery times may vary depending on your location and product availability. We aim to fulfill all orders within the time frame specified during checkout, but delays may occur due to circumstances beyond our control.
Tracking: Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.
5. Returns and Refunds
Return Policy: We offer a 30-day return policy for most items. Products must be unused and in their original condition to be eligible for a return. Please review our Return & Refund Policy for full details.
Refunds: Refunds will be processed to the original payment method, less any applicable shipping fees. The processing time for refunds may take 7-10 business days.
Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will either issue a replacement or a full refund.
6. User Responsibilities
Account Information: You agree to provide accurate, current, and complete information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your account and password.
Prohibited Activities: You agree not to engage in any activities that could harm, disrupt, or interfere with the functionality of our website, including but not limited to: spreading malware, hacking, or attempting to access unauthorized data.
7. Privacy and Data Protection
We respect your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
8. Limitation of Liability
No Warranty: Our products and services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our website will be error-free or that the products will meet your expectations.
Limitation of Liability: Leno Relax shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to your use of the website or products, even if we have been advised of the possibility of such damages.
9. Indemnification
You agree to indemnify and hold Leno Relax, its affiliates, directors, employees, and agents harmless from any claims, damages, losses, or expenses (including legal fees) arising out of your use of our website, products, or services.
10. Governing Law
These Terms and any disputes related to them will be governed by and construed in accordance with the laws of the state of Ohio, United States. Any disputes shall be resolved in the courts of Ohio.
11. Contact Us
If you have any questions or concerns regarding these Terms of Service, please feel free to contact us:
Email: info@lenorelax.com.pk
Phone: +92 326 8005366
Address: Plot # 3 street # 3 jami commercial DHA phase 7
